"People are supported to have experiences and opportunities which improve their wellbeing. People and the outcomes they want to achieve are central to all areas of service delivery. Care and support is provided to people when they need it. How care and support is provided can be flexible and can change as the persons needs and skills alter. People are supported to access health and social services as needed."

"People live in a service which is safe, comfortable and meets their needs. The layout of the home is enabling and promotes independence. People’s bedrooms are personalised to their own interests and tastes and are respected as their personal space."

"Support staff ensure people are safe and are protected from abuse. All support staff are trained in safeguarding people and are aware of their responsibilities for raising concerns."

"Activity records for one of the residents showed that he had spent time with a visiting family member and had also baked cakes that day. Other planned activities included visiting a local park, sensory time, puzzles, arts and crafts, lunch out and pizza making."

"As well as planned activities it was apparent that the staff are always looking for new activities based on feedback. On the day of the visit a staff member was in the process of creating an activity based on the general election, following conversations she’d had with some of the residents."

"Each resident has their own bedroom/ensuite and are decorated to the individual’s personal taste.  The rooms consist of personal belongings such as family photographs, cuddly toys, DVDs; therefore, providing a personal area for the individuals to relax in.  All rooms are of a very good size, providing lots of room for relaxation."

"The atmosphere at the home was observed as being warm and welcoming, with plenty of smiles and laughter observed throughout the visit.  Positive feedback was received from the residents and the staff employed at the home."

"At this inspection we found people experience excellent wellbeing due to the service wide focus on supporting people to have as much independence and control over their lives as possible. The quality of care and support provided by the service was also considered to be excellent, the environment was also considered to be excellent due to the level of personalisation to people’s needs, preferences and for the achievements of their personal outcomes."

"The leadership and management of the service was also found to be excellent because of the commitment of the leadership team to provide people with an excellent service, and their expertise in developing a staff team which is well supported, trained and developed. This commitment and drive to continuous learning and development provides the foundation for the provision of an excellent quality service to people."

"I find Ty Parc a very well run home, always appears residents are happy and given lots of attention. Staff are very polite and helpful , with family or friends as well as residents . It is well maintained and everyone seems to enjoy their time there. They look after my daughter very well and I can phone or pop up when I want to visit. They make a big day of birthdays and events throughout year, e.g., Christmas, easter etc."

"People are supported to achieve excellent outcomes because the service provider has highly effective organisational arrangements, governance and oversight to ensure smooth operations and delivery of high-quality care. People and their relatives, have high levels of confidence in the service provider because leaders at the service ensure there is a very strong positive culture that is supportive, inclusive, and respectful. All relatives spoken to gave consistently positive praise on how the service is run, particularly in relation to the responsible individual (RI), who is actively involved in the daily running of the service.  The RI was described to us a ‘An angel’ and their dedication to spending time with people and their relatives is held in high esteem."

"The atmosphere at the home was observed as being warm and welcoming, with plenty of smiles and laughter observed throughout the day.  Positive feedback continues to be received from the residents, family representatives and the staff employed at the home."

"It was evident that the staff team have a good understanding of the needs and support required by the residents and this was observed to be provided with respect."

"Individuals are given the choice of when they would like to eat. Individuals, should they be at home and not out in the community, continue to enjoy sitting together and chatting about their day, whilst having lunch. It was positive to note that staff will also sit with the residents and eat their meals together, holding general conversations."